What the Code is
The Retail Energy Code (REC) is the Ofgem regulated code that governs the retail side of the gas and electricity markets in Great Britain. It is run by the Retail Energy Code Company (RECCo), an independent body.
Within the REC, RECCo has set out a Code of Practice for Third Party Intermediaries. A third party intermediary, or TPI, is a broker, consultant or introducer who works between a business and its energy supplier.
Signing up is voluntary for now. Energy Planner chose to sign up, and we are listed on the public register of signatories.
Why we signed up
If you employed an energy manager, would you expect them to sell to you? You would expect them to work for you. That is the standard we hold ourselves to, and signing up to the Code puts it in writing.
See how we would work for you
Send us a recent bill and we will come back with an independent view of your options, with our commission shown up front. Free and no obligation.
Get a free benchmarkWhat it covers, and what it means for you
The Code is built on six principles. Here is how each one shows up in the way we work.
| Principle | What you can expect from us |
|---|---|
| Transparency and accuracy | Clear, accurate information about who we are, what we do and how we are paid. Our commission is disclosed at quote stage and in your supplier contract. |
| Price and product | Quotes compared across a broad supplier panel, using the consumption the prices were based on, with the key contract terms explained. |
| Fair and appropriate selling | No pressure selling. We set out the facts and you decide. We do not take on supplier sales targets. |
| Complaints and dispute resolution | A clear complaints procedure, and if we cannot put things right, free access to the Energy Ombudsman. |
| Data protection | Your data used only to manage your energy and handled in line with UK data protection law. We are registered with the ICO. |
| Training | We keep our knowledge current on market rules, Ofgem changes and the Code itself. |
How to check
You can see our entry on the RECCo TPI register. Our Energy Ombudsman membership (ADR reference C35ENER125) and our ICO registration are linked at the foot of every page. You can read more about our commission on our How we are paid page.
What comes next
RECCo has said the current arrangements are a first step, and that an audit and accreditation regime is planned as part of the Retail Energy Code. We will keep this page up to date as that develops.
Questions people ask
Is the TPI Code of Practice compulsory?
Not yet. Signing up is currently voluntary. RECCo plans to bring in an audit and accreditation regime, and the wider direction from Ofgem is towards closer oversight of brokers and consultants.
Does signing up change how you are paid?
No. We are usually paid a commission, included in your unit rates and/or standing charges and paid through your energy bill, or a fixed fee agreed with you. The Code means this is made clear before you sign.
What if I am not happy with your service?
Please contact us first using our complaints procedure. If we cannot resolve your complaint, you can take it to the Energy Ombudsman free of charge.
How do I check whether a broker has signed up?
RECCo publishes a public register of signatories at recportal.co.uk/tpis, which you can search by company name.
Sources: RECCo TPI Code of Practice register; Retail Energy Code Company. This page is general information as at October 2026, not advice on your specific circumstances. Rules and market conditions change and outcomes depend on your own contracts, so it is worth confirming the detail for your sites before making a decision.